A routine maintenance visit identified multiple issues with the existing voltage optimisation (VO) equipment installed at the fire station. The site operates without a standby generator; however, UPS backup is available for essential services, offering limited resilience in the event of extended supply interruptions. Current supply protection was provided via a load breaker (L/B), although for optimal compliance and reliability this should ideally be upgraded to either a fused switch (F/SW) or an MCCB.

Condition of Existing VO Unit

On inspection, the VO system was found to be non-operational. Key issues observed included:

  • The VO remained in inhibit mode, with the key switch failing to restore operation in auto.
  • Contactor banks were not engaging; both C1 and C2 contactors were open, and associated MCBs were found switched off.
  • Phase sequence was confirmed as L1 – L3 – L2, which can contribute to operational anomalies.
  • Residual voltage readings indicated 13 V N–E and 13 V L1–E, traced back as feedback from the fire alarm panel.
  • Solar PV generation was present on site, which can further complicate VO operation and system stability.

Given these conditions, the VO system was left safely in bypass mode as found. Persistent supply-side issues, particularly a voltage rise observed on L2, led to the recommendation for complete replacement of the unit.

Replacement Works

The failed VO system was removed and replaced with a new VM 400 3/5/7/9 Voltage Optimisation unit. The new unit was installed reusing the original terminations and bypass switching system to minimize installation downtime and site disruption.

In line with modern standards, the outdated auto/inhibit control system was fully decommissioned and removed. This ensures greater reliability and reduces unnecessary complexity, while the new VO provides stable, efficient, and fully automated regulation of incoming supply voltage.

Outcome

The installation of the VM 400 VO unit restores effective voltage regulation at the fire station, ensuring equipment protection, extended asset lifespan, and improved energy efficiency. The removal of legacy control circuitry reduces potential points of failure, leaving the site with a simplified, robust, and future-proofed solution.

 

We were asked to investigate a possible fault with a Voltage Optimisation unit installed at a Gym south of London. The site reported that the load started to flicker and eventually the VO unit went into bypass mode increasing the voltage back to its original levels.

Upon further investigation, it was found that the L2 phase terminal on the voltage transformer had failed and caused damage to the L2 transformer winding. The unit had not been serviced since installation and we suspect a poor connection was the cause of the terminal overheating and ultimately failing.

Therefore, we  recommended a new 400A VO unit connected to the existing 400A-rated bypass device along with the removal and disposal of the failed equipment.

The work was to be done out of hours to prevent any disruption to the Gyms customers and keep downtime to a minimum. upon completion the site voltage was reduced from 429V per phase to 398V per phase, helping them save money on their electrical bills.

   

We were asked to attend a large office site in central London to carry out Voltage Optimisation check along with a Thermal Imaging Survey.

Our engineer completed a full maintenance test sheet while onsite taking details regards in the type and method of installation and the unit’s overall condition, along with technical data provided from the units metering cube and collected from other on-site sources.

A thermal graphic survey was then carried out on the Voltage Optimisation unit, checking for any hot spots on the transformer along with checking the supply cables and the bypass switch.

Upon the completion of our testing, it was found that the Voltage Optimisation unit was function correctly and safely. All components were operating satisfactorily, and the thermal graphic tests showed no signs of overheating.